Frequently Asked Questions

Question: How long will parts be available for the RapidView system I just purchased?

Answer: IBAK has a 10 year spare parts availability guarantee. IBAK is still offering parts for system purchased in the 1980's. With over 80% of all parts manufactured in house, we are able to ensure you will have parts when you need them.


Question: How long does it take RapidView to complete a repair once I ship in my equipment?

Answer: RapidView can typically turn around repairs within 48-72 hours. If you ship your equipment to us via UPS, we will receive the product by 10:00AM.


Question: Will RapidView have the spare parts that I need or will they need to be shipped from Germany?

Answer: RapidView stocks over $4 million dollars in spare and replacement parts inventory. Over 99% of repairs are completed from parts in stock and require no wait time for delivery from Germany.


Question: Does RapidView train end users how to repair equipment?

Answer: Yes! Every other year RapidView hosts a free 2-day customer appreciation party / training event at our Rochester, Indiana facility called SeptemberFest. We have dozens of technical sessions that provides you hands-on training for nearly any repair. RapidView also hosts training events throughout North America at dealer locations. You can also have one-on-one training with our repair technicians here at our facility. This is based on availability and charges may apply. Contact RapidView for further details.




Have a Question? Let us help!

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