RapidView Service Center

RapidView equipment is engineered with the highest quality and built to last, however from time to time, repairs are necessary. RapidView is committed to keeping your system in operation with minimal downtime. Our repair centers are fully stocked with maintenance and repair items, and you can count on the exceptional service from our technicians. Typically, we can receive your sewer camera and systems in the morning and ship it back the same day. RapidView also has several regional service centers who can perform both in-warranty and out-of-warranty repairs.

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Useful Forms & Additional Information

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Repair Equipment

Even the best equipment will need a repair from time to time. RapidView has a dedicated Repair Center, just fill out this form to get your equipment back and running in no time.

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Register Your System

Have you registered your inspection system with us? Ensure your warranty claim process goes smoothly by filling out this form. (Have Serial Numbers ready)

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Warranty/Loaner Policy

Review RapidView's warranty and loaner policy

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Frequently Asked Questions

Have a question? It might have been answered here!

Tech Tip Videos

Cable Re-Termination Videos

With the stress & strain that we put on our cables during inspection, it is not uncommon for damage or breaks to occur.  Here, you will find instructional videos to guide you through the process of repairing your cable.

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Training Schedule

RapidView U: General System Operation, Maintenance & Intermediate Level Repairs

General System Operation, Maintenance and Intermediate Level Repair Training is an introductory training session to familiarize technicians with RapidView IBAK equipment and provide a basic understanding of general system operations. Attendees are expected to be familiar with basic electrical properties, basic electrical tool use and basic soldering skills. The three-day long General System Operation, Maintenance and Intermediate Repair Training Event is required for new technicians prior to attending any of the Advanced Technical Training Events.  

Upcoming Classes:
December 12, 2022 - December 16, 2022
March 13, 2023 - March 15, 2023
June 12, 2023 - June 14, 2023
December 11, 2023 - December 13, 2023

RapidView U: General System Operation, Maintenance & Intermediate Level Repairs

Monday: Mainline Systems & Equipment - This course will cover our Core and Premium Mainline systems; including the T66 and T76 tractors, the BE 3.5 control unit, and the KW 305 cable drum. This course will also include a hands on mainline cable re-termination.  

Tuesday: Lateral Systems & Equipment - Lateral Launch Equipment - This course will cover the lateral launch component of our equipment packages; including the LISY lateral launch attachment for the T76 as well as the KW LISY Drum. This course will also include a hands on MP1 pushrod re-termination.  

Wednesday: Cameras and Fiber Optic Systems - This course will cover the Orion and Orpheus cameras, Panoramo, and HD Fiber Optic systems.

RapidView Headquarters in Rochester, IN  

Please call 574-224-5439 to register.