RapidView Service Center
RapidView equipment is engineered with the highest quality and built to last, however from time to time, support is necessary. RapidView is committed to keeping your system in operation with minimal downtime. Our repair centers are fully stocked with maintenance and repair items, and you can count on the exceptional service from our technicians. Typically, we can receive your sewer camera and systems in the morning and ship it back the same day. RapidView also has several regional service centers who can perform both in-warranty and out-of-warranty repairs.
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Useful Forms & Additional Information
Repair Equipment
Even the best equipment will need a repair from time to time. RapidView has a dedicated Repair Center, just fill out this form to get your equipment back and running in no time.
Register Your System
Have you registered your inspection system with us? Ensure your warranty claim process goes smoothly by filling out this form. (Have Serial Numbers ready)
Warranty/Loaner Policy
Review RapidView's warranty and loaner policy
Frequently Asked Questions
Have a question? It might have been answered here!
Tech Tip Videos
- All
- Cable
- Cameras
- Controllers
- Tractors
- Other
RapidView FLIP (Field Line Interface Probe)
The RapidView FLIP (Field Line Interface Probe) is a portable Diagnostic Test Box used primarily to verify the Tractor and Camera for video function, and the System itself for proper voltage outputs for the Camera, Lighting, and Driveline voltages. Instead of swapping components or guessing where the problem is, the FLIP helps isolate the issue before equipment is sent in for repair.
Checking/Adjusting Camera Voltage on KW 305
After re-terminations on your KW 305 cable drum, the camera voltage will often times be a bit higher than what it is supposed to be. RapidView Service Technician, Mike Wyatt, demonstrates how to check and adjust the Camera Voltage on a KW 305 cable drum.
Installing a LISY Cable
During this Tech Tip, Service Technician Matthew Jensen shows you the proper way to install your LISY cable.
Cable Re-Termination Videos
With the stress & strain that we put on our cables during inspection, it is not uncommon for damage or breaks to occur. Here, you will find instructional videos to guide you through the process of repairing your cable.
Training Schedule
RapidView U: General System Operation, Maintenance & Intermediate Level Repairs
General System Operation, Maintenance and Intermediate Level Repair Training is an introductory training session to familiarize technicians with RapidView IBAK equipment and provide a basic understanding of general system operations. Attendees are expected to be familiar with basic electrical properties, basic electrical tool use and basic soldering skills.
Class Duration:
9:00 AM - 4:00 PM
each day
Upcoming Classes:
December 8, 2025 - December 10, 2025
March 17, 2026 - March 19, 2026
June 9, 2026 - June 11, 2026
September 15, 2026 - September 17, 2026
December 8, 2026 - December 10, 2026
