Frequently Asked Questions

IBAK has a 10 year spare parts availability guarantee. IBAK is still offering parts for system purchased in the 1980's. With over 80% of all parts manufactured in house, we are able to ensure you will have parts when you need them.

RapidView can typically turn around repairs within 48-72 hours. If you ship your equipment to us via UPS, we will receive the product by 10:00AM.

RapidView stocks over $4 million dollars in spare and replacement parts inventory. Over 99% of repairs are completed from parts in stock and require no wait time for delivery from Germany.

Yes! Every other year RapidView hosts a free 2-day customer appreciation party / training event at our Rochester, Indiana facility called SeptemberFest. We have dozens of technical sessions that provides you hands-on training for nearly any repair. RapidView also hosts training events throughout North America at dealer locations. You can also have one-on-one training with our repair technicians here at our facility. This is based on availability and charges may apply. Contact RapidView for further details.