RapidView Warranty Policy
Description of warranty rights
From the date of delivery through the applicable warranty period, RapidView, LLC will, at its option, repair or replace free of charge any warranted item, which is proven to RapidView, LLC’s reasonable satisfaction to be defective. All warranty inspections and warranty repairs must be performed by approved RapidView, LLC Authorized Service Centers. For the name of the Service Center nearest you, please call or write to:
RapidView, LLC, 1828 W. Olson Rd. Rochester, IN 46975, 574-224-5426
IBAK Video Inspection equipment warranty period is 1 year. Other manufacturer’s warranties apply on items not manufactured by IBAK or RapidView, LLC.
Conditions to warranty service
For this warranty to become effective, the following requirements must be met:
1. Any postage, insurance and shipping charges of warranted items to a RapidView, LLC Authorized Service Center must be prepaid by the purchaser, and these costs are not included under this warranty.
2. The purchaser must be able to provide proof of the original purchase from RapidView, LLC or one of its accredited sales distributors or agents if requested.
Exclusions from the warranty
This warranty does not apply to any loss or damages resulting from: (i) normal wear and tear; (ii) alteration, misuse, abuse, or improper installation, operation or maintenance by purchaser or any third party; (iii) accident, fire, flood, or Acts of God; or (iv) inaccurate or incomplete information or data supplied or approved by purchaser. By way of example, without limitation, the warranty does not cover the specific conditions described below:
1. Equipment which has been damaged due to:
* Connection to incorrect line voltages.
* Use of incorrect fuses.
* Use in contravention of operating instructions.
* Improper or unauthorized repairs.
2. Damage to warranted items sustained in shipment to purchaser.
3. Equipment that has had any of its identification, instructional or “sealing” labels removed or tampered with.
4. Any unit that has had its serial number altered, defaced or removed.
RapidView, LLC will not be responsible for any changes, modifications or repairs, either in cost or consequence, made by personnel not authorized by RapidView, LLC.
RapidView, LLC will not be responsible for the loss of or damage to equipment while in the possession of any authorized or unauthorized service agency.
RapidView, LLC reserves the right to make changes in design and improvements upon its products without assuming any obligation to install such changes upon any of its products previously manufactured.
RapidView, LLC will, at its option, provide loaner equipment when available for equipment within the warranty period. All loaner equipment will be shipped on the customer’s account, billed to the customer. Loaner equipment will be invoiced at the time of shipment. This invoice will be credited in full upon return of the equipment in good working condition. RapidView, LLC makes no guarantee of loaner equipment availability.
EXCEPT AS EXPRESSLY SET FORTH ABOVE, RAPIDVIEW IBAK USA MAKES NO WARRANTY OF ANY KIND WHATSOEVER, AND RAPIDVIEW IBAK USA EXPRESSLY DISCLAIMS ANY WARRANTIES IMPLIED BY LAW, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
RAPIDVIEW IBAK USA’S LIABILITY UNDER THIS WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE EQUIPMENT. IN NO EVENT SHALL RAPIDVIEW IBAK USA BE LIABLE UNDER ANY THEORY OF RELIEF, INCLUDING, WITHOUT LIMITATION, BREACH OF WARRANTY, BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR RELATED TO THE EQUIPMENT FOR INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, DAMAGE TO PROPERTY, LOSS OF USE, OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS.
SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL DAMAGES, SO (IF REQUIRED BY LAW) CERTAIN OF THE LIMITATIONS OR EXCLUSIONS MENTIONED ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
1828 W. Olson Rd